Manor Care Home rated outstanding

December 22 2016

A FISHPONDS care home specialising in mental health has been the first in Bristol to be rated Outstanding by the Care Quality Commission.

staff pic

 

A FISHPONDS care home specialising in mental health has been the first in Bristol to be rated Outstanding by the Care Quality Commission.

Manor Community Care Home in Manor Road provides accommodation for up to 10 people with mental health needs and who may also have a secondary diagnosis of learning disability or autistic spectrum disorder.

A report by the CQC commended staff for the "genuine passion" they showed for their jobs. 

Inspectors commented that there was a sense of living together as an "extended family" and "staff supported people as equals; their approach was respectful and patient".

The home received a Good rating in three categories - Is the service safe? Is the service effective? Is the service responsive? - and an Outstanding rating in two categories - Is the service caring? and Is the service well-led? The overall rating given by inspectors was Outstanding.

The report stated: "The provider, registered manager and staff were fully committed

to providing people with the best possible care...staff were passionate about enhancing people's lives and promoting their well-being...staff treated people with dignity, respect and compassion."

Manager Debra Vowles was also commended in the report for her enthusiasm, knowledge and commitment.

The owners of the home, Sophie Chester-Glyn and Deian Glyn, said: “We are delighted with this inspection result which is thanks to the dedication and commitment of staff, and the relationships they have built with the individuals who they support.  We are very much at the start of a journey and we will continue to work hard to deliver the best possible service for the individuals we support.”

Manor Community Care Home was established more than 20 years ago by Muriel Chester, a specialist psychiatric nurse, with the idea of creating a supportive and nurturing ‘home from home’ for individuals with a mental health illness. 

Sadly Mrs Chester lost her battle with cancer in 2010, but her caring ethos has continued with compassionate care and the use of the concept of Adult Attachment Theory.

Mike Hennessey, director of adult social care at Bristol City Council, said: “I would like to congratulate everyone at Manor Community Care Home for their recent ‘Outstanding’ CQC rating. It is not easy to reach this standard so the staff should be proud of what they have achieved. As a council we hope to see more care homes following this lead.” The full  report can be viewed on the CQC website or by visiting www.manorcommunity.co.uk