Patients' experience at Fishponds surgeries revealed by NHS survey

September 04 2020
Patients' experience at Fishponds surgeries revealed by NHS survey

MORE than eight out of ten patients of surgeries serving the Fishponds area are satisfied with the service they receive, official figures show.

But there are some big differences in the time patients have to wait for an appointment and how easy they find it to get through on the phone.

The annual NHS GP Patient Survey, published this summer, found that 33% of patients at Fishponds Family Practice, based at the Fishponds Primary Care Centre in Beechwood Road (pictured), were able to see a doctor the same day. A further 34% waited more than a day but less than a week, while 24% waited a week or more.

At Beechwood Medical Practice, based at the same centre, 34% of patients were able to obtain a same-day appointment, with 48% waiting between a day and a week and just 13% waiting a week or more.

At the Old School Surgery in Manor Road, 30% of patients were offered a same-day appointment, 23% waited between a day and a week but 42% waited a week or more.

At Eastville Medical Practice in Fishponds Road, just 20% of patients were offered a same-day appointment, with 39% waiting between a day and a week, and another 39% waiting a week or more.

At Maytrees Medical Practice, which is also based at the East Trees Health Centre, 41% of patients were offered a same-day appointment, with 28% waiting more than a day but less than a week and 26% waiting a week or more.

Some patients responding to the survey couldn't remember the length of their wait.

Patients were asked how easy they found it to get through on the phone to their surgery: only 53% of Fishponds Family Practice, 55% of Eastville and 57% of Maytrees patients said it was easy, rising to 73% for Beechwood and 83% for the Old School.

Overall satisfaction levels were 83% for Fishponds Family Practice, 95% for Beechwood, 88% for the Old School, 81% for Eastville and 88% for Maytrees.

Almost 26,000 patients in the area responded to the survey, which was carried out by polling group Ipsos MORI earlier this year.

Bristol, North Somerset and South Gloucestershire Clinical Commissioning Group, which is in overall charge of funding surgeries, said 96% of patients had confidence and trust in the healthcare professionals they saw.

CCG clinical lead for primary care provider development Dr Geeta Iyer said: “Improving and strengthening primary care services is a high priority for us and it is more important than ever that this continues in light of the Covid-19 pandemic.

During the past year our primary care networks have made great progress, bringing groups of practices together with other community services to provide co-ordinated and joined up care for people in their local areas

The results of the survey are a testament to all the hard work of everyone who works in primary care, in both clinical and non-clinical roles, who continue to deliver high quality GP services for our population.”